Lifting Value to New Heights
Service: Get The Attention You Deserve. Every Day.
Raymond Handling Solutions’ “Customer Focus” difference is much more than a business philosophy. It’s our promise that achieving the service levels our customers demand will remain our top priority.
At Raymond Handling Solutions, superior service is the root cause for why our customers hire us again each and every day. We take immense pride in how we partner with them, and do whatever it takes for them to be successful. And we will do the same for your business.
Because our focus is on you and helping you achieve your goals, we assign a strategic team of highly experienced customer service representatives and more than 100 factory- trained and certified technicians to manage the day-to-day and long-term aspects of all the lift truck products and services you receive from us.
We understand that when you need service, you need it done right and you need it done now – whether it is on site at your location, or at ours. Our team of service professionals are experts at providing the maintenance your lift trucks need, and are able to have you moving product at full capacity in no time.
And as a testament to how in tune we our with the torrid pace of the industry today, we fulfill all your service requests through a state-of-the-art dispatch center. We rely heavily on the organizational skills and professionalism of our dispatchers, and as a result we maintain an average on-site time for our service technicians of just over two hours from the initial request.
Each of Raymond Handling Solutions’ 100+ service vehicles is outfitted with a comprehensive array of the parts and equipment needed to maintain your lift trucks, which enables us to expedite on-site maintenance, repairs and troubleshooting. And therefore reduce downtime and keep you moving forward.
The Raymond Handling Solutions’ Service Advantage also includes:
- Guaranteed uptime – the cornerstone of our overall service commitment
- 5 customer service repair centers
- State-of-the-art dispatching
- An average of just 2+ hours on-site response time
- More than 100 factory-certified road technicians
- Ability to repair all major brands including, Nissan, Toyota, Yale-Hyster, Crown, Komatsu and of course Raymond brand forklifts.
Raymond Handling Solutions offers a range of asset protection programs to satisfy all of your lift truck needs. Click here for more information about those programs.
For more information about our service department, please contact us today.